A word from our General Manager:
Like many I’m unsure about what the rest of 2020 will holdAs a business we cannot tell our customers whether to travel or not, we can only give you the links to the sites that matter. Your decision to travel is your personal choice, these sites below will help you understand the information that is coming from an official source.
Our where2travel teams are here to help, our customers mean the world to us so please let us know if we can be of assistance with cancellations, moving your holiday dates or to make new bookings.
General Manager- where2travel
ATAS Helpful Tips:
The Australian Federation of Travel agents (AFTA) and the network of professional industry accredited ATAS travel agents are monitoring closely the COVID-19 virus and understand that it may have implications for some overseas travellers. When travelling abroad, at any time, it is important to exercise common-sense, remain vigilant and stay informed. Here are some helpful tips:
1. A PERSONAL DECISION
Your decision to travel is ultimately a personal choice. The decision is one that you must make, based on your personal circumstances and all the information available to you.
2. INFORMATION FROM OFFICIAL SOURCES
Ensure your information comes from an official source:
• World Health Organisation (WHO) - www.who.int
• Smartraveller - www.smartraveller.gov.au
• Department of Health - www.health.gov.au
3. I WANT TO TRAVEL
It is important to remember that many destinations remain unaffected. When deciding if travel at this time is right for you, you need to ensure that you’re informed, not just about your destination, but about the countries you might need to transit through to get there, and home. Visit the Smartraveller website. Additionally, the WHO website provides general recommendations regarding the type of hygiene behaviours that minimise the spread of the virus. We also recommend you seek medical advice prior to travel. This is always a wise option, regardless of where you are travelling.
4. I WANT TO CANCEL
If you decide to cancel, you will be subject to the terms and conditions you agreed to when you made your booking. This may result in cancellation fees and other fees depending on your particular circumstance. Read the terms and conditions to determine your liability. Talk to your where2travel agent to see if the travel supplier has made any concessions.
5. ALTERNATIVE PLANS
If you no longer want to travel to your original chosen destination, talk to your where2travel agent about other destination options which could include a domestic holiday. where2travel agents can help you book a holiday here this year.
6. TRAVEL INSURANCE
You should always take out travel insurance and make sure you are aware of what is and isn’t covered. If you already have a travel insurance policy, read the PDS, talk to your where2travel agent about your policy or speak with your Insurance Provider to ascertain your level of coverage. For example, some policies offer ‘cancel for any reason’ cover and other policies have cut off dates for coverage of COVID-19 if you get sick whilst overseas.
7. I HAVE BEEN OFFERED A CREDIT NOTE
Accepting a credit note may be best way to minimise cancellation fees should you choose not to travel at this time. When you’re ready to travel, a where2travel agent can assist you by advising, booking and managing your travel.The advice provided in this email is general in nature only and does not take into account your personal situation.